Our Company

Our People-Service-Profit (PSP) Philosophy

With the spirit of goodwill and the dedication of hard work, our team members are committed to make every FedEx experience outstanding. For these reasons, our company has continued to excel in the ranks of the most admired and reputable companies in the world. We work hard to ensure that FedEx is a great place to work, and it begins with the philosophy of putting people first. When Fred Smith launched Federal Express, his belief formed the basis for our corporate philosophy — People-Service-Profit (PSP):

“When people are placed first, they will provide the highest possible service, and profits will follow.”– Frederick W. Smith, Chairman and CEO – FedEx Corporation

PSP remains the driving force behind all business decisions for FedEx and its operating companies – it embodies the way we think and how we work. Putting people first means prioritizing team member satisfaction and empowerment. This results in an environment where team members feel secure enough to take risks and become innovative in pursuing quality, service and customer satisfaction.

Service refers to the consistent and clearly stated service quality goal of 100% customer satisfaction, 100% of the time. Our team members strive to make every experience outstanding, whether it’s engaging with the public or working with internal team members.

“Over the past year, FedEx Freight has taken a fresh look at PSP – we are more focused than ever on promoting a culture that positively impacts the way every team member feels, engages and performs. Each of our more than 45,000 employees contributes to our company’s success and in turn, we want to ensure that team members at every level are aware of the ongoing investments we’re making in safety, training and development, and opportunities for growth.”– Lance Moll, President and CEO – FedEx Freight